Before we begin – please pay ATTENTION!
1. Your watch must have a WearOS  (Not Tizen)
2. Your watch must be connected to your phone via Bluetooth!
3. You must have the same Google account on your watch and phone!
4. Before purchasing, be sure to check compatibility with your devices! In addition to the watch face, there is a companion app for the phone. You need to check the compatibility of your watch to install the watch face.
Solution:
– On the watch face page, click on “description”, scroll down – Compatibility with your devices;
– Check the compatibility of your watch.

Below are 3 methods for installing the watch face on your watch.
Why are there several of them!? The thing is that sometimes various kinds of failures and bugs occur on the side of Google servers, so installation difficulties may arise.
Please read the instructions and choose the method that suits you.

INSTALLATION GUIDE

Tap drop-down button ▼ Select "Watch" ✅ and tap "Install"

Note:

Download icon should appear on your watch.

Can’t find the watch face after installation, but only the “refund” or “delete” button is available in the store?
Don't worry, this happens, just ACTIVATE YOUR WATCH FACE:
1 - Tap and hold on the watch display.
2 - Swipe all watch faces to the right;
3 - Tap "+" and find the installed watch face in this list.

If the watch requires payment again:

Please wait a while until the purchase synchronizes, soon the “install” button will appear instead of the price.

Note:

Synchronization may take a long time. To speed up the process, you can clear the cache and reboot your watch.
This process has nothing to do with the watch face and the developer cannot influence it in any way. The problem is with Google servers.
Sometimes "Method 1" does not work for various reasons, which are associated with failures on Google servers.
You can Install the companion application on your phone

Tap drop-down button ▼ Select "This device, Phone" ✅ and tap "Instal"

After installation, be sure to check the connection to the watch via Bluetooth! Open an app on your phone and tap on the center of the screen in that app.

The Google Store with this watch face will open on your watch. Click the "install/buy" button. The watch face will be installed on your watch.

Can’t find the watch face after installation, but only the “refund” or “delete” button is available in the store?
Don't worry, this happens, just ACTIVATE YOUR WATCH FACE:
1 - Tap and hold on the watch display.
2 - Swipe all watch faces to the right;
3 - Tap "+" and find the installed watch face in this list.


If the watch requires payment again:

Please wait a while until the purchase synchronizes, soon the “install” button will appear instead of the price.

Note:

Synchronization may take a long time. To speed up the process, you can clear the cache and reboot your watch.
This process has nothing to do with the watch face and the developer cannot influence it in any way. The problem is with Google servers.
If the watch face is still not installed - alternatively, try installing the watch face from the web browser of your personal computer or laptop.
Just open the watch face in your PC's browser and install the watch face.
Note: You can open the watch face in the browser on your smartphone, to do this, add “/web to the address bar.

Example:

https://play.google.com/web/store/apps/details?id=com.watchfacestudio.WFP311_Modern_watch_face

Attention:

You must have the same Google account.

Can’t find the watch face after installation, but only the “refund” or “delete” button is available in the store?
Don't worry, this happens, just ACTIVATE YOUR WATCH FACE:
1 - Tap and hold on the watch display.
2 - Swipe all watch faces to the right;
3 - Tap "+" and find the installed watch face in this list.

If the watch requires payment again:

Please wait a while until the purchase synchronizes, soon the “install” button will appear instead of the price.

Attention:

Synchronization may take a long time. To speed up the process, you can clear the cache and reboot your watch.
This process has nothing to do with the watch face and the developer cannot influence it in any way. The problem is with Google servers.

Can’t find the watch face after installation?

But only the “refund” or “delete” button is available in the store? Don't worry, this happens, just ACTIVATE YOUR WATCH FACE:
1. Tap and hold on the watch display.
2. Swipe all watch faces to the right;
3. Tap "+"  ( Add watch face);
4. Section "Downloaded watch faces";
5. Find the installed watch face in this list.

Your watch requires payment again?

Be sure to check - YOU MUST HAVE THE SAME GOOGLE ACCOUNT on your watch and phone!
If the accounts match:
Please wait a while until the purchase synchronizes, soon the “install” button will appear instead of the price. Attention: Synchronization may take a long time. To speed up the process, you can clear the cache and reboot your watch.
This process has nothing to do with the watch face and the developer cannot influence it in any way. The problem is with Google servers.

YOU BOUGHT AN APP FROM ME AND REALIZED THAT IT IS NOT COMPATIBLE WITH YOUR WATCH

 1. Request a refund for recent purchases yourself

  • If it’s been less than 48 hours since you bought an app or made an in-app purchase you can request a refund through Google Play.
  • You can only get one refund per product. You cannot apply for a refund if you have already applied for one before.
  • Multiple requests for the same transaction don't expedite the refund process. Refund decisions may take 1–4 business days.
  • Please read Google Play Refund Policy
REFUND
 

2. Contact me by email. I need the following information from you:

  • Whats smartwatch you have
  • Whats name of the watch face purchased
  • Whats is your Order-ID or your Play Store Account Email
I can use this to apply for a refund from Google.
Please note - I am a watch face developer, I do not receive your money directly, Google only pays me some percentage of sales as a reward! Your money goes to Google Play.

Please note:
Any issues related to installation problems and failures are not the responsibility of the developers. From this side, the developer has no control over the Play Store.

Contact Us
samsung.wfp@gmail.com
Thank you for choosing WFP products.